Last Updated: 4/26/2025
By accessing or using JoinTheQueue ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.
We may update these Terms from time to time. Your continued use of the Service after any changes indicates your acceptance of the updated Terms.
JoinTheQueue is a SaaS platform that provides queue management solutions. The Service allows users to create and manage virtual queues, collect customer information, and streamline queue management processes.
To use certain features of the Service, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with any provision of these Terms.
JoinTheQueue offers different subscription plans, including a free plan with limited features and paid plans with additional features.
For paid subscriptions, we use Stripe as our payment processor. By subscribing to a paid plan, you agree to pay all fees associated with your subscription. All payment obligations are non-cancelable, and fees paid are non-refundable except as explicitly stated in our refund policy.
Stripe processes all payments and stores your payment information in accordance with their terms of service and privacy policy. We do not store your full credit card information on our servers.
Subscriptions automatically renew unless canceled by you before the renewal date. You can cancel your subscription at any time through your account settings or by contacting us.
We will bill you through Stripe in accordance with your chosen subscription plan. Invoices will be generated automatically and will be available in your account dashboard.
If we are unable to process your payment through Stripe, we will attempt to contact you. If payment issues are not resolved, your account may be downgraded or suspended until payment is received.
We reserve the right to change our pricing at any time. If we do so, we will notify you in advance, and you will have the opportunity to cancel your subscription before the new pricing takes effect.
You agree not to use the Service for any illegal or unauthorized purpose. You must not attempt to gain unauthorized access to any part of the Service or any related systems.
You are responsible for all content and data you submit to the Service. You must have all necessary rights to submit such content and data.
You may not resell, duplicate, reproduce, or exploit any part of the Service without our express written permission.
Our Privacy Policy governs how we collect, use, and share information from or about you. By using the Service, you consent to our collection and use of your data as described in our Privacy Policy.
You are responsible for informing your customers about how their data will be used when they join your queues through our Service.
The Service and its original content, features, and functionality are owned by JoinTheQueue and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain all rights to your content, but grant us a worldwide, non-exclusive license to use, store, and display your content for the purpose of providing the Service to you.
To the fullest extent permitted by law, JoinTheQueue shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, service interruption, or the cost of substitute services arising out of or in connection with these Terms.
In no event will our total liability to you for all damages exceed the amount you paid to us over the past twelve months, or $100 if you have not paid us anything.
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which JoinTheQueue operates, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us through our contact form.